Morris, who has worked as a private investigator, says that the truth you seek can be elusive:
We love a kind of plus and minus, good and evil, black and white universe, without shades of grey. Ambiguity is frightening. It means that our grip on the world is uncertain and incomplete.
And yet I love it. I love the whole idea of grappling with uncertainty. As a great believer in truth, I often say: There's no guarantee. It doesn't come with a certification.… The most frustrating investigations are investigations where you feel tantalizingly close to a conclusion but you can't get all of the way there.
Subscribe to The Design of Business | The Business of Design on Apple Podcasts, Spotify or your favorite podcast app.
The Design of Business | The Business of Design is recorded at the Yale School of Management.
A big thanks to our sponsor, Mailchimp.